Account deletion

You can delete your account yourself:

• Account (the avatar at the top right of Home) → Delete account… — available from the moment you create the account. A brand-new account that has not been activated yet can delete itself the same way, without ever being activated.

Deletion takes effect immediately: you are signed out and your email and password stop working.

If you are the only owner of your company’s account and other people are still active on it, you will be asked to make another team member an owner first. The screen lists your team with a Make owner button so you can do it there and then.

If you cannot get into the app, email customerservice@truemetalsupply.com from the email address on the account and ask us to delete it. We will confirm the request comes from that address before deleting anything, and we will confirm by email once it is done.

When you delete your account, we remove right away:

• Your sign-in. You are signed out everywhere, and your email and password stop working.
• Your name and email address from your app profile.
• Your registered devices and push notifications.

After your account is deleted, we don’t keep your personal information in the app, except the records listed under "What stays."

Deleting your app account does not close your trade account with True Metal Supply or delete records we keep outside the app, such as orders, invoices, credit applications, and sales communications. Those are covered by our Privacy Policy.

• Quotes and orders your company has placed with True Metal Supply. These remain in our business system as business records — they are records of your company’s transactions, not of your personal account.
• Quote approvals. If you approved a quote in the app, including one you later withdrew, we keep a record of it. The record includes:
  • the name you typed as your signature
  • the email address on your account at the time
  • the date and time
  • the quote and its prices
  • the approval statement and terms version shown to you
  • technical details of your device and connection (IP address, device type, browser or app version)
  We use these records as proof of what was agreed, to process and support orders, to resolve disputes, and to meet legal and accounting requirements. We do not use them for marketing. We can’t change or delete them on request during the retention period, but you can ask us for a copy at any time.

Colleagues who have their own accounts keep their access.

How long those records are kept: records of your company’s transactions with True Metal Supply are retained as business records for as long as we do business together and as required for accounting and tax purposes.

Email customerservice@truemetalsupply.com and we will help.