Account deletion

You can delete your account yourself:

• Account (the avatar at the top right of Home) → Delete account… — available from the moment you create the account. A brand-new account that has not been activated yet can delete itself the same way, without ever being activated.

Deletion takes effect immediately: you are signed out and your email and password stop working.

If you are the only owner of your company’s account and other people are still active on it, you will be asked to make another team member an owner first. The screen lists your team with a Make owner button so you can do it there and then.

If you cannot get into the app, email customerservice@truemetalsupply.com from the email address on the account and ask us to delete it. We will confirm the request comes from that address before deleting anything, and we will confirm by email once it is done.

• Your sign-in. You are signed out everywhere, and your email and password stop working.
• Your name and email address.
• Your registered devices and push notifications.

We do not keep your personal information in the app after your account is deleted.

• Quotes and orders your company has placed with True Metal Supply. These remain in our business system as business records — they are records of your company’s transactions, not of your personal account.

Deleting your personal account does not close your company’s account with True Metal Supply and does not remove your company’s order history. Colleagues who have their own accounts keep their access.

How long those records are kept: records of your company’s transactions with True Metal Supply are retained as business records for as long as we do business together and as required for accounting and tax purposes.

Email customerservice@truemetalsupply.com and we will help.